Action Center
Demo dataAs of Wed, Nov 4, 2026

Action Center

Your tasks and decisions in one place. Tasks go to stores; store issues come back to you.

Global Category Manager, Food & Confectionery
Elena Brunner
Group · Basel HQ
To do
1
To decide
5
Overdue
2

A photo task clears when the next photo shows it fixed. Each decision goes to the owner of that fixture, based on set rules.

To do

1
Fix from photo
Due Today 14:00
Toblerone 360g in wrong spot
World Duty Free · T5 Walkthrough · London Heathrow · Toblerone gondola end

Seen on shelf 4; plan has it at shelf 2 (eye level). Brand commitment.

From Closed Loop (photo)

To decide

5
Doesn't fit
Raised Yesterday 15:10
Bay 4 is 90 cm wide, template assumes 120 cm
Dufry · Airside Center Walkthrough · Zurich · Confectionery main bay

Store Manager reports the end bay was narrowed during the 2025 refit. Template v3 needs 120 cm.

Routed by rule: Fit problem on a mixed fixture → Regional Category Manager
Sales: 6 stores in this region report the same fixture size.
From Store Manager
Local plan change
Raised Nov 1
Give 2 Toblerone facings to ELMA Mastiha Gum during summer
Hellenic Duty Free · Schengen Walkthrough · Athens International · Toblerone gondola end

Mastiha outsells Toblerone Tiny 3:1 in Jun–Sep at Athens. Airport asks for more Greek product.

Routed by rule: Touches a brand commitment (Mondelez, 6 facings minimum) → Global Category Manager
Deal: Mondelez agreement: CHF 4.1M trade funds a year, renews Mar 31, 2027.
Sales: Execution-adjusted: Mastiha CHF 41 per facing per day vs Toblerone Tiny CHF 13.
From Greece country commercial
Theft risk
Raised Nov 2
Move Lindt Excellence 4-pack off the open checkout shelf
Dufry · T8 Walkthrough · New York JFK · Checkout impulse

Store Manager reports 14 units lost in 3 weeks. Asks to move to behind-counter fixture.

Routed by rule: Touches a brand commitment (Lindt) → Global Category Manager
Deal: Lindt agreement counts checkout facings toward 8-facing minimum.
Sales: Shrink on this SKU: 6.2% of units at this store vs 0.8% group.
From Store Manager
Airport ruleOverdue
Raised Oct 30
Airport audit: Mexican products at 11% of space, rule is 15%
Dufry · T3 Walkthrough · Cancún · Confectionery main bay

Cancún airport retail audit on Oct 29. Proposes 2 extra facings for De la Rosa Mazapán.

Routed by rule: Touches an airport rule → Area Manager + Global Category Manager
Deal: Nearest committed SKU: Ferrero Rocher T30 (4 facings minimum, met with 5).
From Area Manager, Cancún
SupplyOverdue
Raised Oct 28
Lindor Assorted 337g not delivered for 3 weeks
Dufry · T3 Walkthrough · São Paulo Guarulhos · Lindt wall

Central warehouse shows back order. Store asks to fill the gap with Lindor Milk.

Routed by rule: Same-brand swap on a global fixture → Global Category Manager
From Store Manager

Missed photo reminders

  1. 1By 12:00, the Store Manager gets a push reminder.
  2. 2End of shift, the Area Manager gets the list of stores still missing photos.
  3. 3After 2 days, the store shows in the airport General Manager's weekly report.

Times are set per airport. At Hudson in North America, step 2 goes to the Retail Multi-Unit Manager and step 3 to the Director of Retail Operations.

How fast work closes

Fix from photo, sent to fixed1.4 days
Planogram reset, sent to done6.2 days
Store issue, raised to decision2.8 days
Decisions waiting > 5 days3

Store issues, last 30 days

Doesn't fit38
Local demand27
Supply22
Theft risk11
Airport rule7
Fixture broken or missing6